Please click here to download our new customer support tool. Please follow the on screen instructions and the advice of the technician you are speaking with.

WARNING: Only download the support tool and allow a connection to your PC if YOU CALLED US. Scammers may try and abuse this page by calling you and tricking you into allowing them to remotely connect to your computer. If you are unsure, hang up and call us on the numbers below from a different telephone.

If you need to reach us during your support session, please call us back for free
on 0808 196 8130 or +44 20 8995 2914 for international callers.